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WHEN DO YOU OPEN?

July 2020

WHAT ARE YOUR HOURS?

Mon-Fri 6AM-8PM
Sat 8AM-2PM
Sun 8AM-2PM

WHERE ARE YOU LOCATED?

635 Queen Street East No. 100

DO I NEED TO CREATE AN ACCOUNT?

Yes. It’s important for us to know who’s attending our classes and using our services and therefore to have your contact information. Adults can create an account online, in person, or by calling us. If you’re under 18, you can create an account in person provided your parent or guardian is present.

HOW DO I BOOK A CLASS?

You may book classes and one-on-one sessions online or via POWER10 app. However, you’ll have to wait until we get closer to our opening date. Please make sure you’re subscribed to our updates so you’re the first to know when our schedule goes live. SUBSCRIBE HERE

DO YOU OFFER A MONTHLY MEMBERSHIP?

Our Exclusive Founding Membership is offered to 150 participants only and is available to join only when an existing member opts out. List of services included: Use of fitness facilities during class hours (no open workouts), unlimited access to any classes, Initial physical assessment, InBody composition analysis plus nutrition recommendation, custom fitness program, per year included in annual membership.

CAN I PUT MY ACCOUNT ON HOLD IF I HAVE SESSIONS OR A MONTHLY MEMBERSHIP?

Yes, you would have to give us a written notice and/or in person and reason why you’d like to place your membership or sessions on hold. Our staff will then discuss with you your options.

WHEN DOES MY MEMBERSHIP OR SESSION(S) ACTIVATE?

All monthly memberships and sessions activate on the date of purchase.

DO MULTIPLE SESSION PASSES AND SINGLE SESSIONS HAVE AN EXPIRY DATE?

Yes. At POWER10 all sessions have an expiry date. The expiration dates are posted in the descriptions of the sessions. If, however, you cannot book class in time, just give us a call, stop by the club or e-mail us and we can help. If you’d like to purchase a power gift or to buy a session, please click HERE

DO YOU OFFER GIFT CERTIFICATES?

Yes. POWER10 gift certificates are called “POWER GIFTS”. The person you are giving them to can use her or his power gifts to buy Power Classes, personal training and health services, or any kind of merchandise. Once a purchase is made using a power gift, purchase or purchases carry POWER10 Club Rules If you would like to buy a power card, please click HERE

CAN I BUY A SESSION AND THEN GIVE IT AS A GIFT?

No. You cannot sell or transfer your session or membership to someone else.

CAN I REDEEM A SESSION AND GET CASH BACK OR MERCHANDISE?

No. When you buy a session, you are only entitled to use that pass to book a class or a service at a particular time. You cannot redeem your session for cash or merchandise.

WILL I BE ABLE TO RESERVE A SPECIFIC SPOT IN CLASS?

Yes!

MAY I BOOK ANY POWER CLASS USING MY SESSION(S)?

Yes, you may use your pass to book any of our Power Classes except for Personal Training, InBody Analysis, Nutrition & Lifestyle Assessments.

WHAT ARE POWER CLASSES?

Power classes are exclusive to POWER10 Fitness.

POWER ROW 

POWER CROSS-TRAIN

POWER RUN

POWER FLOW

POWER RESTORE

HOW OLD DO I HAVE TO BE TO ATTEND A CLASS?

You can attend our classes if you are 13 or older, but you must be accompanied by an adult until you are 18 (excluding private group rowing class bookings)

IF I ARRIVE LATE, CAN I STILL TAKE A CLASS?

Out of respect for your fellow classmates, we start classes on time and do not allow latecomers. We are firm with this policy because many classes begin with an introduction that includes proper form and technique required to be successful in the class.

DO I HAVE TO BOOK ONLINE OR CAN I JUST SHOW UP?

Due to Covid-19 pandemic, all bookings MUST be done online.

However, we are aiming to reach a point that we may be able to open our online booking system. Online booking is recommended to ensure you secure a spot in class, but walk-ins are welcome.

 

CAN I USE MY MEMBERSHIP OR SESSIONS TO BOOK CLASSES OR SERVICES FOR OTHER PEOPLE?

No.

DO YOU ACCEPT CASH?

No, all our transactions are via Apple Pay, credit, or debit card.

DO YOU HAVE DEDICATED PARKING?

We don’t have dedicated parking, however there are lots of street and public parking nearby. TTC streetcar stop is across from at our club!

WHAT IF I CAN'T DO EVERYTHING IN THE CLASS? I HAVEN'T WORKED OUT IN A WHILE.

Our instructors will guide you through and help you perform at a level that is suitable for you. With every class comes increased confidence and strength, so we encourage first timers to go at their own pace and have fun.

HOW IS ROWING DIFFERENT FROM OTHER FITNESS CLASSES?

Rowing is a full body exercise that uses virtually every muscle in the body. It elevates the heart rate to provide cardiovascular benefits. It activates 85 percent of the body’s musculature. It will work your core, upper and lower body, tone your muscles and strengthen your back. Rowing is a safe no impact exercise that is suitable for everyone!

HOW MANY CALORIES ARE BURNED PER CLASS?

It depends on the weight of the individual, intensity and duration of the workout. Research indicates that on average, indoor rowing can burn from 510-750 calories in a moderate to vigorous 60-minute workout that includes body weight interval training.

MY FRIENDS AND I WANT TO TAKE OUR FIRST CLASS TOGETHER. DO WE NEED TO CREATE OUR OWN ACCOUNTS TO SIGN UP?

Yes, each new person must create an account and fill out our waiver before their first class or other services that we provide.

DO YOU HAVE CHILDCARE SERVICES?

No, unfortunately we don’t.

DO YOU HAVE LOCKER ROOMS?

We have lockers with built in, easy-to-use digital locks. We also have separate changing rooms, complete with toiletries and a shower per change room.

Due to COVID-19, we may not be able to accommodate the use of our showers and lockers.

WHAT DO I NEED TO WEAR?

We suggest wearing a tee or tank on top and form-fitting pants or shorts on the bottom.

DO YOU HAVE WATER OR DO I HAVE TO BRING MINE?

We sell bottled water and we also have Reverse Osmosis filtered water dispenser (touchless) if you need to fill up your bottle.

DO YOU PROVIDE YOGA MATS FOR YOGA CLASSES?

No, please bring your own yoga mat.

WHAT ARE YOUR CLUB RULES?

All participants must sign a waiver prior to their first class or other services that we provide.

We reserve the right to release any rowing machine or treadmill that are not signed in for 5 minutes before a class begins. In order to hold the rowing machine and treadmill, we ask that you call to let us know you are on your way if you are running late. The front desk will hold a rowing machine and a treadmill until the class starts. Rowers and runners who arrive after the class starts will not be admitted into class.

In order to cancel a class reservation and return it to your account, you must unreserve by 4 PM the day prior to the class or you will be charged. You can cancel by logging into your profile online, on our App, or by calling us directly.

We are not responsible for any items that are lost or stolen at our premises.

If you plan on leaving class early, we ask that you please tell the Instructor ahead of time.

WHAT ARE THE POWER10 COMMANDMENTS?

PLEASE…

01 – NO STREET SHOES PAST FRONT RECEPTION AREA

02 – USE LOCKERS FOR VALUABLESINSTEAD OF BRINGING PERSONAL ITEMS INTO TRAINING AREA OR STUDIO

03 – GUM, FOOD AND GLASS BOTTLES ARE BANNED FROM TRAINING AREA AND STUDIO

04 – PROFANITIES, OR RACIST OR SEXIST COMMENTS, WILL NOT BE TOLERATED

05 – WIPE DOWN EQUIPMENT WITH CLEANING SOLUTION AFTER USE

06 – RETURN USED TOWELS TO THE TOWEL BIN

07 – POWER10 IS NOT RESPONSIBLE FOR LOSS OR THEFT

08 – NO AUDIO OR VIDEO CHATS. MOBILE DEVICES MUST BE ON SILENT MODE

09 – OBSERVE PERSONAL HYGIENE

10 – POSITIVE VIBES ONLY

HOW EARLY SHOULD I COME?

If it’s your first time with us, we recommend arriving at least 15 minutes before your class or appointment. Please note, that if you have not signed in 5 minutes before the class starts, you may lose your spot. If you are running late please give us a call and we will hold your spot until the class starts.

HOW DOES IT WORK WHEN I GET THERE?

If it’s your first time, check in with the front desk. The staff will help you sign-in and give you a tour of the club.

WHAT’S THE CANCELLATION DEADLINE?

The deadline to cancel any class is 4:00pm the day before the class. The deadline to cancel personal training and all other services is 24 hours.

WHAT IS THE CANCELLATION PENALTY FOR SESSIONS & UNLIMITEDS?

Any no-shows or cancelations after the cancelation window will result in the loss of the session. Unlimited sessions will receive a $15 cancellation fee.

HOW FAR IN ADVANCE CAN I BOOK?

Classes can be booked 1 week in advance. All other services can be booked at any time.

DO YOU OFFER CORPORATE RATES OR PRIVATE BOOKINGS?

Yes, send a note shout@POWER10fitness.com to receive additional information.

ARE YOU HIRING?

We are always accepting applications for all positions, even if we don’t currently have open spots. Please contact us at shout@power10fitness.com